Why are you charging me an additional charge?
At times the carriers will pass on additional charges that they believe apply to your booking. When making a booking via the Temando platform, you agree to additional charges being passed back to you.
Temando absolutely supports your right to dispute these additional charges. If you believe they are incorrect, please contact us within 10 days of receiving the notification of the fee or when you receive your invoice.
Did you notify me about the fees?
Upon the generation of fees, an email is sent to the nominated email on your Temando account in the “My Details” tab. This notification explains the charges and provides the due date.
A follow-up email is sent on the due date 7 days later if no payment has been made advising that the fee is scheduled for automatic payment the following day.
Please ensure the email listed on your Temando account is current and that you save Temando in your address book so these emails don't end up in your spam folder.
Are you authorised to deduct the charges?
Yes, Temando has the right to deduct these charges from your stored payment method on your Temando account.
At the time of booking in the Temando system, you accept the terms & conditions that state;
“The values I have declared will be used to provide quote pricing and that if these details are incorrect I may be charged extra costs if incurred to Temando. Temando will charge an administration charge of $25 if an extra fee is to be billed to you or in the event of a refund, which is additional to any fees or charges which may be charged from the carrier.”