Types of Charges

The below are some example of the types of charges that can be passed on by the carrier. Please note that this is not an exhaustive list and other charges may be applied.

Residential Charges

This charge can occur if a residence is listed as a business. If both pickup and receiving address is found to be a residence rather than a business a fee will apply to both. The location is determined as either residence or business based on council zoning. Whether the residence has a registered business with an ABN or operates solely as a business does not factor into the zoning. The reason for this charge is that carriers can offer different rates based on the fact that there will be a higher density of delivers and collections in business zoning.  

Redelivery Charges

At times carriers will not be able to complete the delivery due to the receiver not being at home to receive their parcels or no ATL permission being granted on the booking. The carrier will leave a calling card and instructions on how to arrange a redelivery. Some carriers will charge a small additional fee to have the items redelivered. 

Overweight Charges

Incorrectly declaring the dimensions of the items being sent will result in a fee from the carrier in most cases. This fee can even be more than double the original cost of the freight. It is important to keep in mind the type of item you are sending as well; if your item is likely to slightly change shape during transportation having a margin built into your measurements may be beneficial. Carriers use highly calibrated laser dimensioning machines and so can be highly accurate. However as with all things some human error can occur. If you have received a fee for overweight items it is up to you to provide evidence that substantiates what you have entered into your booking. Photos of the package showing the length, width, and height as well as the weight may be required. 

Hazardous Goods

Not identifying goods that are deemed Hazardous before shipping can result in extra fees. Items such as Batteries, liquids, flammable items, and even extremely heavy items in small packaging. If your item causes damage to any other packaging or causes a mess that requires attention your item will be deemed "hazardous".

Futile Charge

A futile fee generally means that a driver attended the pickup location and the goods were not ready to be collected, no one was home or the premise was closed. When selecting the "ready date" during the booking process, please ensure you select the day your item will be ready to be collected. Have your package/s labeled and ready to go by this date, and ensure you are available when the courier arrives to collect it (unless you have selected unattended pickup in the booking process).

Heavy Lift/Tailgate Surcharge

If the item being sent is over 25kgs and there is no forklift or assistance onsite, a heavy lift or tailgate help is required from the carrier. During the booking process, you can select various pickup and delivery options (such as forklift onsite or tailgate lifter required) as options - your quoted price will include these options, avoiding an additional fee after the fact.

Startrack ADA Charge

This means " Attempted Delivery Advice ", which is Star Track's way of saying " Attempted Delivery".  The charge is not controlled by Temando and is passed on by Star Track to us when a delivery attempt is unsuccessful.