How do I cancel my pickup?
Don't need your parcel collected anymore? No problem, just email firstname.lastname@example.org to request a cancellation. Please include your request id and consignment number.
Don't forget to remove your parcel from the pickup area.
How will I be refunded?
Your refund will generally be applied to your account as a Temando credit, however, if you have paid via credit card or PayPal & want your refund returned to you that way, just let us know.
*Credit Card & PayPal refunds typically are received within 10 business days
Self Service Portal- Cancellations
We’ve recently released a new Self Service Portal, complete with Cancellation Functionality.
This allows you to access your bookings and cancel them via the portal without having to wait.
If you would like to start using this portal, head over to bip.temando.com & use your dashboard logins to access the self-service portal. Please find attached a guide on how to use the portal.