What payment methods do you accept?
Temando supports multiple forms of payment from credit cards, PayPal or Temando credit. We accept all major credit cards, including AMEX. Please note: a 2% credit card surcharge applies with this method of payment.
How do I update my credit card details?
There are two places were you will need to update your credit card details. Login to your Temando dashboard for both. Please find at the base of the page a handy guide with step by step instructions.
How do I apply for a trade account?
Make sure you have signed up for a Temando account online. Once you have done this, complete the application form at the base of this page & send it to firstname.lastname@example.org including your client id. Our Finance team will review your application and will be in touch directly to confirm the set up.
Please note that Temando has weekly payment (7 day) terms. An invoice will be issued to you each Monday.
I need to increase or decrease my credit limit.
For changes to your credit limit submit your request to email@example.com, please include:
- Your client id
- The amount you would like your account limit raised to
- Whether this is a one off request or you require this to be permanent
All changes to credit limits need to be approved by our Finance team.
Why is my account locked?
If your account has been locked it generally it because you have outstanding invoices or additional charges that require immediate payment. Our Finance team will make contact with all clients prior to locking their accounts. Please respond to the email notification you have received to make arrangements for payment.
At times your account can be locked due to too many failed login attempts. Please contact firstname.lastname@example.org if this is the case & we will reset your password.
I need a copy of a tax invoice for a shipment.
To get a copy of your tax invoice/receipt, simply go to the booking in the Dashboard and search the request Id in the Bookings section. You can then View the Booking which will give you the options to print your receipt.